Terms of service

General Terms and Conditions – OC Interiors

Table of contents:

1 - Definitions
2 - Identity of the entrepreneur
3 - Applicability
4 - The offer
5 - The agreement
6 - Right of withdrawal
7 - Obligations of the consumer during the cooling-off period
8 - Exercise of the right of withdrawal by the consumer and related costs
9 - Obligations of the entrepreneur in case of withdrawal
10 - Exclusion of the right of withdrawal
11 - Price
12 - Performance and additional warranty
13 - Delivery and execution
14 - Distance contracts: duration, termination and extension
15 - Payment
16 - Complaints procedure
17 - Disputes
18 - Additional or deviating provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  1. Supplementary agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract, and these are supplied by the entrepreneur or by a third party based on an arrangement between that third party and the entrepreneur;
  2. Cooling-off period: the period within which the consumer may exercise their right of withdrawal;
  3. Consumer: the natural person not acting for purposes related to their trade, business, craft or profession;
  4. Day: calendar day;
  5. Digital content: data produced and delivered in digital form;
  6. Continuous contract: an agreement aimed at the regular delivery of goods, services and/or digital content over a certain period;
  7. Durable medium: any tool—including email—that enables the consumer or entrepreneur to store information personally addressed to them in a way that allows future consultation or use for a period appropriate to the purpose, and which allows unchanged reproduction of the stored information;
  8. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
  9. Entrepreneur: the natural or legal person offering products, (access to) digital content and/or services at a distance to consumers;
  10. Distance contract: an agreement concluded between the entrepreneur and the consumer within an organised system for distance selling, using one or more means of distance communication up to and including the conclusion of the contract;
  11. Model withdrawal form: the European model withdrawal form included in Annex I of these terms;
  12. Means of distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being physically present in the same place.

Article 2 – Identity of the entrepreneur

OC Interiors
De Bakker 6, 8414 KA Nieuwehorne and/or Kortestreek 12, 8531 JE Lemmer

Phone number: +31 6 511 38 929 (available on weekdays from 10:00 to 17:00)
Email: info@ocinteriors.nl
Chamber of Commerce number: 42041685
VAT identification number: NL869438888B01

Article 3 – Applicability

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
  2. Before the distance contract is concluded, the text of these terms shall be made available to the consumer. If this is not reasonably possible, the entrepreneur shall indicate how the terms can be inspected and that they will be sent free of charge upon request.
  3. If the contract is concluded electronically, the terms may be provided in such a way that the consumer can easily store them on a durable medium. If this is not possible, the entrepreneur shall indicate where the terms can be accessed electronically and that they will be provided free of charge upon request.
  4. If specific product or service conditions apply in addition to these general terms, the consumer may always rely on the provision most favourable to them in case of conflict.

Article 4 – The Offer

  1. If an offer has a limited validity period or is subject to conditions, this shall be clearly stated in the offer.
  2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to allow a proper assessment by the consumer. Images used by the entrepreneur must be a true representation of the products, services or digital content. Obvious mistakes or errors do not bind the entrepreneur.
  3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

Article 5 – The Agreement

  1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the associated conditions.
  2. If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt of the acceptance electronically. As long as this confirmation has not been sent, the consumer may dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures.
  4. Within legal frameworks, the entrepreneur may assess whether the consumer can meet their payment obligations, as well as all relevant facts and factors for responsibly entering into a distance agreement. If, based on this assessment, the entrepreneur has valid reasons not to proceed, they are entitled to refuse an order or request or attach special conditions to its execution.
  5. At the latest upon delivery of the product, service, or digital content, the entrepreneur shall provide the consumer, in writing or in a way that can be stored on a durable medium, with the following information:
    a. the visiting address of the entrepreneur where complaints can be submitted;
    b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement if this right is excluded;
    c. information about warranties and after-sales service;
    d. the price including all taxes, and where applicable delivery costs, and the method of payment, delivery, or performance of the agreement;
    e. the requirements for terminating the agreement if it has a duration of more than one year or is indefinite;
    f. where applicable, the model withdrawal form.
  6. In the case of a continuous transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 – Right of Withdrawal

For products:

  1. The consumer may withdraw from an agreement relating to the purchase of a product within a cooling-off period of at least 14 days without giving any reason. The entrepreneur may ask for the reason but may not require the consumer to provide it.
  2. The cooling-off period starts on the day after the consumer, or a third party designated by the consumer (not the carrier), has received the product, or:
    a. if multiple products are ordered: the day the last product is received;
    b. if delivery consists of multiple shipments: the day the final shipment or part is received;
    c. in case of regular delivery: the day the first product is received.

For services and digital content (not on a physical medium):

  1. The consumer may withdraw within at least 14 days without giving any reason.
  2. The cooling-off period starts the day after the agreement is concluded.

Extended withdrawal period:

  1. If the entrepreneur has not provided the legally required information about the right of withdrawal, the period expires 12 months after the original cooling-off period.
  2. If the information is provided within those 12 months, the withdrawal period expires 14 days after the consumer receives that information.

Article 7 – Obligations of the Consumer During the Cooling-off Period

  1. The consumer shall handle the product and packaging with care and may only use it as necessary to assess its nature, characteristics, and functioning, as would be allowed in a physical store.
  2. The consumer is only liable for any diminished value resulting from excessive use.
  3. The consumer is not liable if the entrepreneur has failed to provide the legally required information about the right of withdrawal.

Article 8 – Exercising the Right of Withdrawal and Costs

  1. The consumer must notify the entrepreneur of the withdrawal within the cooling-off period by means of the model withdrawal form or another clear statement.
  2. The product must be returned within 14 days after notification.
  3. The product must be returned, if reasonably possible, in its original condition and packaging, including all accessories.
  4. The risk and burden of proof for the return lie with the consumer.
  5. The consumer bears the direct costs of returning the product, unless stated otherwise.

6–9. The consumer may owe proportional costs for services already performed; no costs apply if required consent or information was not provided; any additional agreements are automatically dissolved upon withdrawal.

Article 9 – Obligations of the Entrepreneur in Case of Withdrawal

  1. The entrepreneur shall promptly confirm receipt of the withdrawal notification.
  2. All payments, including standard delivery costs, shall be refunded within 14 days after notification. The entrepreneur may wait until the product has been received or proof of return has been provided.
  3. Refunds will be made using the same payment method, unless agreed otherwise.
  4. Additional costs for more expensive delivery options will not be refunded.

Article 10 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for, among others:

  • custom-made or personalized products
  • perishable goods
  • sealed products that cannot be returned for hygiene reasons
  • digital content delivered with prior consent
  • fully performed services

Article 11 – Price

  1. Prices will not be increased during the validity period, except for VAT changes.
    2–5. Variable pricing, legal changes, and termination rights apply accordingly. Prices include VAT.

Article 12 – Performance and Additional Warranty

  1. Products and services must comply with the agreement and legal requirements.
  2. Additional warranties do not limit statutory rights.
  3. An additional warranty means any voluntary commitment beyond legal obligations.

Article 13 – Delivery and Execution

  1. Orders are handled with care.
  2. Delivery takes place at the address provided by the consumer.
  3. Delivery will be completed within 30 days unless otherwise agreed.
  4. In case of cancellation, payments will be refunded.
  5. The risk remains with the entrepreneur until delivery.

Article 14 – Duration Transactions

  • The consumer may terminate agreements at any time with a maximum notice period of one month
  • No automatic renewal unless permitted
  • After one year, agreements can always be terminated

Article 15 – Payment

  1. Payment must be made within 14 days.
  2. Advance payment may not exceed 50%.
  3. Errors in payment details must be reported immediately.
  4. Late payment may result in interest and collection costs.

Article 16 – Complaints Procedure

  • Complaints are handled within 14 days
  • A solution is aimed for within 4 weeks

Article 17 – Disputes

Dutch law exclusively applies.

Article 18 – Additional Provisions

Any deviations may not disadvantage the consumer and must be recorded in writing or on a durable medium.